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It is interesting that while many businesses quickly adopt new technologies, few of them realize there is one part of their company that might be considered obsolete -- the telephone. Companies that surround themselves with some of the most high-tech gear seldom think to switch from landline telephone service to the more efficient Voice over Internet Protocol (VoIP).
VoIP was first introduced to the consumer market in 2004, but many businesses were reluctant to switch from landlines to the new services. Part of this was due to the inefficient technology that VoIP first used. There were frequent dropped calls and poor connections. However, technology quickly caught up to user demands and VoIP became more refined and infinitely more stable.
Businesses can currently take advantage of one of the most important features of VoIP -- integration. The current state of technology allows one access point to handle phone calls, fax calls, email, Web browsing, video conferencing, and even telecommuting. In addition, many smartphones currently have dual-mode capability, which means that a person can be outside the work area on the cellphone and it will automatically switch to VoIP when the individual returns to the work area -- without losing the call.
Naturally, one of the most beneficial aspects of switching businesses over to VoIP is cost savings. It is extremely inefficient to operate a landline business telephone system when there are other options available. For one thing, long distance calls over VoIP service providers are vastly cheaper than dealing with typical landlines. Plus, VoIP services such as Skype make overseas calls far less costly than they might otherwise be when using traditional phone services.
Businesses might wonder whether or not using VoIP is actually safe and secure. Actually, thanks to simple encryption software, the VoIP telephone calls are much more secure than any landline could hope to be. Security consists of encryption on the sending end and authentication on the receiving end -- and it is all handled automatically, requiring no outside assistance.
One concern that some businesses have is the ability of VoIP to handle power outages. When the power goes out on a landline connection, telephone calls are still able to be made. There are portable battery units that can be attached to VoIP systems which automatically activate when there is a power disruption. While the units only hold a charge for approximately half an hour, they still provide a measure of connection to others in the event the power goes out.
All in all, businesses looking to save money and to adopt a new technology that integrates well with their current systems should consider switching from landlines to VoIP service providers.
Tyler Robbins is a tech writer who focuses on business technology, from discussing VoIP for business to recommending efficient printing solutions.